[vc_section bg_pos=”center-center”][vc_row bg_pos=”center-center”][vc_column width=”2/3″ bg_pos=”center-center” text_align=”center”][vc_tta_accordion shape=”square” active_section=”1″][vc_tta_section title=”Do you guys buffer?” tab_id=”1645573902865-f4b11a4f-83e8″][vc_column_text]Generally speaking, no we do not.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is a line?” tab_id=”1568284224811-fae3d4fc-25e6″][vc_column_text]
- Line refers to how many devices you can connect to at the same time.
For example, if you wanted to connect to your:
Phone
and Android TV device, you could only watch 1 at a time with 1 line. If you had 2 lines, you could watch on both at the same time![/vc_column_text][/vc_tta_section][vc_tta_section title=”What devices are you compatible with?” tab_id=”1568284227046-386cc7c0-717d”][vc_column_text]We are compatible with nearly all devices — including but not limited to, Windows/PC, Linux, Android, iOS, MacOS
HOWEVER —
WE *ONLY* OFFER SUPPORT ANDROID BASED DEVICES RUNNING TIVIMATE OR CLOUDFLIX APP.
If you are using another device, you will have to troubleshoot your own devices issues, sadly, there is too many apps and devices out there, with many of their own issues and own development issues to keep track of in any great depth or understanding.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have a channel list?” tab_id=”1645586873927-ef23ead0-4e22″][vc_column_text]
- We do not explicitly advertise our channel list. Please take a free trial and see what we have.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”This channel is down!” tab_id=”1645299077114-e051e4f1-8588″][vc_column_text]We are aware of all down or issued channels, you do not need to report this to us
It will get fixed, please do not make support tickets regarding this[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you add this channel?” tab_id=”1645299022355-58897f4b-b09b”][vc_column_text]Sadly we are not taking channel requests.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment methods do you take?” tab_id=”1568282635582-254bfc81-ee9c”][vc_column_text]
- Paypal (30% fees)
- Interac
- Crypto
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many devices can I use with a donation?” tab_id=”1568284226766-7bb39ae6-4ed5″][vc_column_text]
- You can use 1 device SIMULTANEOUSLY per line or per plan. You can however have multiple devices setup, say your phone and laptop or android media player set up with your login information, you will just not be able to use them simultaneously. If you wish for have this capability, you must donate for another line/subscription.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I get a refund on my donation/service?” tab_id=”1568284226631-feb6af68-7330″][vc_column_text]
- We sadly do not do any refunds. If you are having any issues with the service please let us know and we can get back to you to help fix any issues you may have.
If you are unsure this is the service for you, we highly recommend making use of our free trials, which will enable you to get set up correctly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My account is not yet activated?” tab_id=”1568284225685-b895cc46-5e9f”][vc_column_text]Account activation can take up to 72hrs under manual review.
Please wait atleast 24hrs prior to making a support ticket.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What hardware/device to do you recommend? What do I need?” tab_id=”1568284293268-17744cba-3217″][vc_column_text]20mbit Connection speed,
Android device preferred
iOS/Windows/Apple TV, etc: Compatible but not supported[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is my feed buffering?” tab_id=”1645298248906-f57da9fd-bb08″][vc_column_text]We, extremely rare occasion may be having intermittent connection issues, however we *stress* that this is exceedingly rare. Our servers are constantly being managed and checked for consistent throughput, uptime and also are stress-tested regularly.
If you are having connection issues, please make sure you device is:
plugged in directly to your router or modem via ethernet, we DO NOT recommend using wi-fi connections!
You have cleared your app cache, and device cache
Your app is updated.
Please then check -here-
To see if we are having network issues.
If your issue is not resolved, please take a look at our knowledgebase and consider making a support ticket.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][/vc_section]